Frequently Asked Questions about Return and Exchange Policy**
1. **What is the validity period for returns and exchanges of products?**
You can return the product within 3 days of receiving it, or exchange it within 7 days, provided that the product is in its original condition and unused, with all its accessories and original packaging.
2. **What is the cost of returning products?**
In the event of a return order, the customer will bear the return shipping costs, which amount to 45 riyals for small items. The store does not cover shipping costs.
3. **Are there different costs for returning home furniture and large orders?**
Yes, our return policy for large furniture starts at 100 SAR, or you can choose to ship the product yourself at your own expense.
4. **In what cases are returns not accepted?**
Outdoor furniture and seating, food items, and personal care items cannot be returned after installation.
5. **What happens if I don't want to receive the order after it has been shipped?**
If the customer does not wish to receive the order after it has been shipped, or does not respond to the delivery representatives, the customer will bear the cost of returning the order, which is estimated at 25 riyals.
6. **How are funds refunded when paying by different means?**
- If payment is made by card (Mada, Visa, MasterCard), the amount will be refunded within two weeks.
For payment via Al Rajhi Bank, funds will be returned within one week.
- For cash on delivery, the amount will be returned as an electronic balance on the site for use in a future purchase, and it cannot be transferred to another account or bank card.
For any inquiries or further support, you can contact us via email: anyattalmanzel@homeutensils.com.sa.
1. **What is the validity period for returns and exchanges of products?**
You can return the product within 3 days of receiving it, or exchange it within 7 days, provided that the product is in its original condition and unused, with all its accessories and original packaging.
2. **What is the cost of returning products?**
In the event of a return order, the customer will bear the return shipping costs, which amount to 45 riyals for small items. The store does not cover shipping costs.
3. **Are there different costs for returning home furniture and large orders?**
Yes, our return policy for large furniture starts at 100 SAR, or you can choose to ship the product yourself at your own expense.
4. **In what cases are returns not accepted?**
Outdoor furniture and seating, food items, and personal care items cannot be returned after installation.
5. **What happens if I don't want to receive the order after it has been shipped?**
If the customer does not wish to receive the order after it has been shipped, or does not respond to the delivery representatives, the customer will bear the cost of returning the order, which is estimated at 25 riyals.
6. **How are funds refunded when paying by different means?**
- If payment is made by card (Mada, Visa, MasterCard), the amount will be refunded within two weeks.
For payment via Al Rajhi Bank, funds will be returned within one week.
- For cash on delivery, the amount will be returned as an electronic balance on the site for use in a future purchase, and it cannot be transferred to another account or bank card.
For any inquiries or further support, you can contact us via email: anyattalmanzel@homeutensils.com.sa.