**Frequently Asked Questions**

1. Are the products displayed in the store available?**
- Yes, all products displayed in our store are available for immediate delivery.

2. When I want to purchase and place an order, how can I ensure that my order is complete?
You will receive an email containing your order number. Please ensure the email has not been sent to your spam folder.

3. What are the available payment methods?
Bank transfer online payment
4. How long does it take to deliver the order?
- After the order is approved, delivery takes from 3 to 7 working days to all regions of the Kingdom of Saudi Arabia.

5. How is the order delivered?
- Once the order is completed, it will be handed over to the shipping company, which will contact you to arrange for the delivery of the order.

6. I purchased a product and did not like it - even though it matches the description - and I want to return it and get a refund. What should I do?
- If it matches the terms and conditions of the return policy, you can contact us via email: anyattalmanzel@homeutensils.com.sa to get a refund.

7. I purchased a product and it was exactly as described. I want a refund and return the item. What is the procedure?
You can get a refund or exchange the product for another product of the same amount, and the customer will bear the shipping cost again.

8. What is the period for returning and exchanging products?
- You must inform us of the products you wish to exchange within 3 days of receiving the order.

9.When will my order arrive?
The delivery company will contact you within the next 48 hours. Please answer the call or respond via WhatsApp.

10. Are there any fees for international shipping?
- Yes, the customer bears all customs duties and international shipping costs from our warehouse in Saudi Arabia to your country.

11. Customs duties
- All prices on our website include tax (15% in Saudi Arabia).
Some countries may impose customs duties and taxes on imports of goods from abroad.
- A shipping provider may contact you to obtain a copy of your ID in order to complete customs procedures.